About this course

View the lesson outline

Who it’s for

Owners, managers, and advisors reviewing how a business gets work done.

What you’ll work on

Map a process, identify a handoff, and choose one question about its performance.

Where to start

Begin with Systems, then move into Business Metrics. Use the mapping practice to connect a diagram to a real handoff.

Materials
Video lessons and supporting course reading, including the process-mapping self-check.
Enrollment
Free standalone enrollment. Membership options are offered separately.
Completion and professional credit
Follow the completion requirements in your course player. Professional-credit status is unverified. View the separate CEA program information.

Course curriculum

    1. Business Process Overview

    2. Business Models

    3. Business Process Analysis Tools

    4. Diagramming Business Processes

    5. Business Process Mapping

    6. Business Systems Analysis

    7. Business Process Types

    8. Diagramming Business Processes

    1. Business Metrics

    2. The Balanced Score Card

    3. Key Performance Indicators

    4. Best Practices Interfaces

    5. KPI Examples

    6. Internal Business Systems

    7. KPI management

    8. KPI Usage

    1. Business Statistics

    2. Probability & Chance Part 1

    3. Probability & Chance Part 2

    4. Samples

    5. Statistical Approach

    6. Descriptive Statistics

    7. SEM

    8. The P Value

    9. Kinds of Sampling

    10. Attributes that Affect Sample Size

    11. Data Tools for Collection

    12. Data Analysis and Understanding Regression

    13. Linear Programming

    14. Finding the Optimal Solution in Linear Programming

    1. Operations Management Overview

    2. Why Operations Management Matters

    3. History of Operations Management

    4. Product + Production

    5. Production Management Functions

    6. Organization of Production Management

    7. Operations Management Approach

    8. Operational Creativity

    9. Feedback Mechanisms

    10. Breakeven Analysis in Operations Management

    11. Operations Management - Scheduling

    12. The Human Equation

    13. The Deming Approach

    14. Kaizen

    15. The Planning Process

    16. Demand Flow Technology

    1. Understanding Quality Control

    2. Six Sigma Intro

    3. Joseph Juran's QC Approach

    4. Edwards Deming

    5. Six Sigma - A Deeper Dive

    6. ISO 9000 Deeper Dive

    7. Practical Quality Control

    8. Design and Reiteration in Quality Control

    9. Quality Control Applications

    10. Wrap Up and Take Aways of Quality Control

    1. Internal Controls Overview

    2. Common Frauds

    3. Why Fraud Happens

    4. Implementing Internal Controls

    5. Internal Controls of Payroll Systems

    6. Internal Control of Physical Assets

    7. Internal Controls Over Physical Safeguards

    8. Internal Control Red Flags

    9. Internal Controls and Employees

    10. Internal Controls and Records

    11. Internal Controls and Compliance with FTC Regulations

    12. Internal Controls and Common Sense Procedures

    13. Internal Controls - How to Encrypt a file in MS Office

    14. Internal Controls - Wrap Up

About this course

  • Free
  • 84 lessons
  • 6 hours of video content